Reservations, Payments & Client Responsibilities

• All reservations require a valid credit card, client contact information, and complete reservation details.
  
  
• Reservations are processed daily and confirmed via email. When applicable, payments may be submitted through our online system.
  
  
• For groups of 20 or more, payments by check are accepted.
  
  
• Clients are responsible for reviewing and confirming all reservation details prior to payment.
  
  
• It is the client’s responsibility to read and understand these Terms & Conditions and to contact TelluRides with any questions before completing the reservation process.
  
  

2. Liability, Conduct & Vehicle Use

• TelluRides is not liable for mechanical breakdowns. Lost time will be rescheduled at a mutually agreed date.
  
  
• Clients assume full financial responsibility for any damage to vehicles caused by them or their party.
  
  
• Alcohol consumption and drug use are strictly prohibited.
  
  
• The driver may terminate service without refund for inappropriate or unsafe behavior.
  
  
• Smoking is prohibited in all vehicles.
  
  
• A sanitation fee of $250 applies when necessary.
  
  
• Clients who feel ill may request sickness bags, available on most vehicles.
  
  

3. Payment Policies

• Payments are processed 48 hours prior to the trip date.
  
  
• All payments are non-refundable, as they secure specific dates, times, and resources.
  
  
• Reservations made within 48 hours of service require full payment at the time of booking.
  
  
• Reservations made within 48 hours may incur an additional $45 administrative fee.
  
  
• All reservations require full payment or a valid credit card on file prior to service.
  
  

4. Cancellations, Delays & Credits

• TelluRides is not responsible for weather, airline, or other delays.
  
  
• Failure to arrive at the designated pick-up location may result in forfeiture of service due to scheduling commitments.
  
  
• When possible, TelluRides will work with clients (and airlines, when applicable) to provide the originally intended service.
  
  
• Reservations canceled after driver dispatch are not eligible for refunds, credits, or other compensation.
  
  
• Credits may be issued when applicable and must be used during the current season.
  
  
• Credits:
  
  
• Must be applied at the time of booking (phone or email).
  
  
• Cannot be applied retroactively.
  
  
• Must be used as originally issued (example: a $395 credit applies only as $395).
  
  
• Are non-transferable unless written consent is provided by the original credit holder and approved by management.
  
  
• Cannot be exchanged for cash or used in any other manner.
  
  

5. Changes to Existing Reservations

• All changes (pick-up time, date, route, etc.) must be submitted in writing at least 48 hours prior to the trip.
  
  
• Changes are subject to calendar availability and may incur additional charges.
  
  
• Any stops not pre-approved by the office will be charged at $95 per hour.
  
  

6. Wait Time & After-Hours Fees

• Client-requested wait time is billed at $95 per hour.
  
  
• Pick-ups scheduled outside of 7:00 AM – 7:00 PM will incur additional charges:
  
  
• Within Ridgway & Ouray: $20 per reservation, per trip
  
  
• Montrose & Telluride: $75 per reservation, per trip
  
  
• These fees will be reflected in reservation documentation.
  
  

7. Pets, Service Animals & Cleaning Fees

• Service animals are permitted on shared shuttles.
  
  
• Pets are allowed on private services only with a $45 pet fee.
  
  
• Clients must notify the office in advance if traveling with animals; failure to do so may result in an additional fee.
  
  
• Animals must remain restrained or in carriers at all times.
  
  
• Excessive pet waste or cleaning needs may incur a $125 cleaning fee.
  
  
• A blanket is recommended for heavy-shedding dogs.
  
  

8. Private Transfers

• Private transfers are not hourly services unless specifically booked as such.
  
  
• Unapproved stops will incur a $95 per hour charge.
  
  
• Taxes and fees are included in TelluRides’ prices.
  
  
• A $10 fee applies to all Atlantic Aviation tarmac drop-offs and pick-ups.
  
  
• When a reservation is booked by a third party, gratuity will be automatically included.
  
  
• Clients are responsible for reviewing and approving all reservation details and providing corrections when necessary.
  
  

Large Groups & Ski Clubs (20+ Passengers)

1. Payments & Deposits

• Driver gratuity is automatically added.
  
  
• A non-refundable $500 deposit is due 60 days prior to service to secure vehicles.
  
  
• Final reservation confirmation is due 60 days prior to travel.
  
  
• Cancellations must be received in writing at least 30 days prior to service.
  
  
• Final payment (via check) is due 14 days prior to scheduled service.
  
  

2. Delays, Luggage & Policies

• Drivers may wait a maximum of 30 minutes for lost luggage.
  
  
• For large groups, delayed luggage will be transported on the next available vehicle if released to the driver.
  
  
• It is the client’s responsibility to coordinate with the airline to release baggage.
  
  
• Confirmed pricing includes reasonable delays, taxes, fees, incidentals, and gratuity.
  
  
• A $20 per passenger fee applies for travel outside 7:00 PM – 7:00 AM.
  
  

3. Additional or Oversized Luggage

1. Clients must inform TelluRides of any large or excessive luggage in advance.
   
   
2. Oversized or excess luggage may require special handling and could incur additional fees.
   
   

Grocery & Special Service Requests

1. Special stops may be added only to private transportation services and may incur additional charges.
   
   
2. Stops are not included in shuttle-rate services.
   
   
3. All special requests (ski rentals, groceries, lodging service, meal service, etc.) must be submitted in writing prior to service or are subject to same-day upcharges.
   
   

Privacy & Confidentiality

TelluRides is committed to protecting clients’ personal information. Client records are used solely for the purpose of processing reservations and services. Any external request for client information will be denied. Clients may be notified if such a request occurs.

TelluRides Credit Reservation Policy

 This document outlines the strict conditions and procedures governing the issuance and use of Credited Reservations (“Credits”) by TelluRides.

1. Credit Issuance and Discretion

1.1 Issuance Authority
Credits are rarely issued and are granted solely at the discretion of TelluRides management. No employee is authorized to issue a Credit without explicit management approval.

1.2 Purpose
Credits are designed to facilitate the rebooking of pre-paid services under specific, extenuating circumstances as determined by management.

2. Conditions for Use of Credited Reservations

When a Credit is formally issued by TelluRides management, the following non-negotiable conditions apply:

3. Policy Acceptance

By accepting and utilizing a Credited Reservation, the client agrees to be bound by all terms and conditions set forth in this policy. TelluRides reserves the right to amend this policy at any time without prior notice; however, any Credit already issued remains subject to the terms in effect at the time of issuance.

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